Shipping Policy

Last updated: July 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

This Shipping Policy explains how Waveseun (“we,” “us,” or “our”) processes, ships, and delivers orders placed on https://waveseun.com.

By placing an order on our website, you agree to the shipping terms described below. This Shipping Policy should be read together with our Privacy Policy, Return & Refund Policy, and Terms of Service.

1. Products We Ship

Waveseun sells home decor and storage-related products, including but not limited to:

• Tissue boxes
• Wooden tissue box covers
• Decorative tissue box holders
• Home decor accessories
• Related household decorative items

Shipping times and costs may vary depending on your shipping destination, product type, order value, and available shipping method at checkout.

2. Order Processing Time

Most orders are processed within:

1–3 business days

Business days are Monday through Friday, excluding weekends and public holidays.

Processing time includes order verification, payment confirmation, quality checking, packing, and preparation for shipment.

During peak seasons, holidays, sales events, or periods of high order volume, processing may take longer than usual. If there is a significant delay in processing your order, we will contact you by email.

3. Estimated Delivery Time

Estimated delivery time depends on the destination country and shipping method selected at checkout.

Estimated Shipping Time

Delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, local postal service delays, holidays, incorrect shipping information, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Shipping fees may depend on:

• Delivery destination
• Product quantity
• Product size or weight
• Shipping method
• Order value
• Promotional shipping offers, if available

Customers will be able to review the shipping cost before placing an order.

For Google Merchant Center compliance, make sure the shipping cost shown on your product pages, cart, checkout, and Merchant Center settings are consistent. Google specifically recommends ensuring shipping rates in Merchant Center match the rates on your website.

5. Free Shipping

We may offer free shipping for certain products, promotions, countries, or order values.

If free shipping is available, it will be clearly shown on the product page, cart page, or checkout page before payment.

Free shipping eligibility may depend on:

• Order subtotal
• Destination country
• Product type
• Promotional campaign
• Shipping method availability

If a minimum order value is required for free shipping, the requirement will be displayed before checkout.

6. Shipping Destinations

We currently ship to selected countries and regions where delivery service is available.

Available shipping countries may include:

• United States
• Canada
• United Kingdom
• European Union countries
• Australia
• Other supported international destinations

If your country is not available at checkout, we may not currently support shipping to your location.

We reserve the right to update our shipping destinations at any time based on carrier availability, customs restrictions, logistics limitations, or business operations.

7. Order Confirmation

After you place an order, you will receive an order confirmation email with your order details.

Please review your order confirmation carefully, including:

• Product name
• Quantity
• Billing information
• Shipping address
• Email address
• Phone number, if provided

If any information is incorrect, please contact us as soon as possible at:

[email protected]

Once an order has been processed or shipped, we may not be able to change the shipping address or order details.

8. Shipment Confirmation and Tracking

Once your order has shipped, we will send you a shipment confirmation email with tracking information, if available.

Tracking information may take 24–72 hours to update after the carrier receives the package.

You can track your order through:

• The tracking link provided by email
• The carrier’s tracking website
• Our order tracking page, if available

If your tracking information does not update immediately, please allow additional time for the carrier system to refresh.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Waveseun is not responsible for delivery delays, failed delivery, returned packages, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

This may include:

• Wrong street address
• Missing apartment, suite, or unit number
• Incorrect postal code
• Incorrect phone number
• Wrong country or region
• Incomplete recipient name

If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.

10. Failed Delivery or Unclaimed Packages

If a package cannot be delivered due to customer-related reasons, such as unavailable recipient, refusal of delivery, unclaimed package, incorrect address, or failure to respond to carrier notices, the package may be returned or disposed of by the carrier.

In such cases, Waveseun may not be responsible for reshipping costs, carrier fees, or loss caused by failed delivery.

If the package is returned to us and can be reshipped, we may offer reshipment after the customer pays any applicable shipping fees.

11. Delayed Orders

Although we work with carriers and fulfillment partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays may be caused by:

• High order volume
• Weather conditions
• Customs clearance
• Carrier service interruptions
• Public holidays
• Incorrect address
• Local delivery issues
• International shipping restrictions

If your order is significantly delayed, please contact us at:

[email protected]

We will help check the shipment status and provide available updates.

12. Lost Packages

If your tracking information shows that your package has not moved for an unusual period of time, or if the package appears to be lost, please contact us.

We may need to investigate with the carrier or fulfillment partner before offering a resolution.

Depending on the result of the investigation, we may offer one of the following:

• Continued tracking support
• Replacement shipment
• Store credit
• Refund, if applicable under our Return & Refund Policy

Please note that shipping investigations may take several business days depending on the carrier.

13. Delivered but Not Received

If the tracking status shows “Delivered” but you have not received your package, please take the following steps:

1. Check your mailbox, porch, front desk, reception area, parcel locker, or delivery location.
2. Ask household members, neighbors, building staff, or office reception.
3. Review the shipping address on your order confirmation.
4. Contact the carrier for delivery details.
5. Contact us at [email protected] if you still cannot locate the package.

We will do our best to assist, but Waveseun is not responsible for packages marked as delivered by the carrier if the shipping address provided was correct.

14. Damaged Items During Shipping

If your item arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged product
• Photos of the outer packaging
• Photos of the shipping label
• A brief description of the issue

After reviewing your case, we may offer a replacement, refund, or another appropriate solution according to our Return & Refund Policy.

Please do not discard the item or packaging until the issue is resolved, as photos or carrier inspection may be required.

15. Missing or Incorrect Items

If you receive the wrong product, wrong quantity, or an item is missing from your order, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the received items
• Photos of the package and shipping label
• A description of the missing or incorrect item

We will review the issue and provide an appropriate solution.

16. Customs, Duties, Taxes, and Import Fees

For international orders, customs duties, taxes, VAT, import fees, brokerage fees, or other government charges may apply depending on your country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, import fees, or local charges required by their country.

Waveseun is not responsible for delays caused by customs processing or for fees charged by customs authorities.

If a package is refused because the customer does not want to pay customs duties or import fees, the order may not be eligible for a full refund.

17. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

[email protected]

We will try to help if the order has not yet been processed or shipped.

Once an order has been processed, packed, or shipped, we may not be able to cancel it or change the shipping address.

18. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory, warehouse location, product availability, or fulfillment process.

If your order is shipped in multiple packages, you may receive more than one tracking number.

19. Pre-Orders or Backordered Items

If a product is listed as a pre-order or backordered item, the estimated shipping date will be shown on the product page or communicated by email.

Orders containing pre-order or backordered items may take longer to ship.

If your order includes both in-stock and pre-order items, we may ship them together or separately depending on availability.

20. Privacy and Shipping Information

To process and deliver your order, Waveseun may collect and share necessary shipping information with trusted service providers, including shipping carriers and fulfillment partners.

This may include:

• Your name
• Shipping address
• Phone number
• Email address
• Order details
• Tracking information

This information is used only to process, fulfill, deliver, and track your order.

For more information about how we collect, use, protect, and share your personal information, please review our Privacy Policy.

21. Relationship with Return & Refund Policy

Shipping issues related to returns, refunds, replacements, damaged products, incorrect items, or lost packages may also be governed by our Return & Refund Policy.

Please review our Return & Refund Policy for more information about:

• Return eligibility
• Return window
• Refund process
• Replacement process
• Return shipping responsibility
• Non-returnable items

22. Contact Us

If you have any questions about shipping, delivery, tracking, or order status, please contact us:

Address: 405 E 17th St, Brady, TX 76825

Phone: +1 (919) 666-2111

Email:

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST