Refund and Returns Policy

Last updated: July 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

This Refund and Returns Policy explains how returns, refunds, replacements, and exchanges are handled for orders placed on https://waveseun.com.

By placing an order on our website, you agree to the terms described in this policy. This policy should be read together with our Shipping Policy, Privacy Policy, and Terms of Service.

1. Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• Returned within 30 days of delivery
• Unused and in its original condition
• In the original packaging when possible
• Complete with all included parts, accessories, manuals, or inserts
• Not damaged due to misuse, improper handling, or customer-caused damage

If 30 days have passed since your order was delivered, we may not be able to offer a return, refund, or exchange.

2. Products Eligible for Return

Eligible products may include:

• Tissue boxes
• Wooden tissue box covers
• Decorative tissue box holders
• Home decor accessories
• Related household decorative items

Returns are accepted when the item is unused, undamaged, and returned in a condition suitable for inspection.

3. Non-Returnable Items

We may not accept returns for:

• Used items
• Items damaged by the customer
• Items with missing parts or accessories
• Items returned after the 30-day return window
• Items not in original or acceptable return condition
• Final sale or clearance items, if clearly marked as non-returnable
• Custom, personalized, or made-to-order items, unless defective or damaged upon arrival

If you are unsure whether your item is eligible for return, please contact us before sending it back.

4. How to Start a Return

To request a return, please contact us at:

Email: [email protected]

Please include the following information:

• Your order number
• Full name used on the order
• Email address used at checkout
• Product name
• Reason for return
• Clear photos of the item
• Photos of the packaging, if relevant

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.

5. Return Shipping Costs

Unless the return is caused by our mistake, customers are responsible for return shipping costs.

Customer-paid return shipping may apply when:

• You changed your mind
• You ordered the wrong item
• You no longer want the product
• The item does not fit your preference or decor style
• The shipping address provided was incorrect
• The product was refused or returned due to customer-related delivery issues

Waveseun may cover return shipping or offer a replacement if:

• The item arrived damaged
• The item was defective
• The wrong item was sent
• An item was missing due to our fulfillment error

Return shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photos of the damaged or defective item
• Photos of the outer packaging
• Photos of the shipping label
• A brief description of the issue

Once we review the information, we may offer one of the following solutions:

• Replacement
• Refund
• Store credit
• Partial refund
• Other suitable resolution depending on the case

Please keep the product and packaging until the issue is resolved, as they may be required for inspection or claim processing.

7. Wrong or Missing Items

If you receive the wrong item, wrong quantity, or an item is missing from your order, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the items received
• Photos of the package and shipping label
• A description of what is wrong or missing

After reviewing your case, we will provide an appropriate solution, such as sending the correct item, replacing the missing item, or issuing a refund where applicable.

8. Return Condition Inspection

All returned items are subject to inspection after they are received.

We reserve the right to refuse a refund or issue a partial refund if the returned item:

• Is used
• Is damaged
• Is missing parts
• Is not in original or acceptable condition
• Was returned without approval
• Was returned outside the return window
• Was damaged during return shipping due to poor packaging

To avoid damage during return shipping, please pack the item securely.

9. Refund Process

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank, card issuer, or payment provider.

Original shipping fees may not be refundable unless the return is due to our mistake, a defective item, or a damaged item.

10. Partial Refunds

In some cases, only a partial refund may be granted.

Partial refunds may apply when:

• The item is returned with minor signs of use
• The item is missing packaging or accessories
• The item is returned damaged
• The issue affects only part of the order
• A partial compensation is agreed upon instead of returning the item

We will review each case individually.

11. Exchanges

We may offer exchanges for eligible items depending on product availability.

Exchanges may be available if:

• You received a defective item
• You received a damaged item
• You received the wrong item
• The replacement product is available in stock

If the product is unavailable, we may offer a refund or store credit instead.

12. Cancellations

If you need to cancel an order, please contact us as soon as possible at:

[email protected]

We will try to cancel your order if it has not yet been processed, packed, or shipped.

Once an order has been processed or shipped, it may no longer be eligible for cancellation. In that case, you may need to follow our return process after receiving the item.

13. Address Issues and Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for failed deliveries, returned packages, or lost packages caused by:

• Incorrect address
• Missing apartment, suite, or unit number
• Wrong postal code
• Incorrect country or region
• Unavailable recipient
• Refused delivery
• Unclaimed package

If a package is returned to us because of an address or delivery issue, we may contact you to arrange reshipment. Additional shipping fees may apply.

Refunds for returned packages caused by customer address errors may exclude original shipping costs and carrier fees.

14. Delivered but Not Received

If tracking shows that your order was delivered but you did not receive it, please:

1. Check your mailbox, porch, front desk, reception area, parcel locker, or delivery location.
2. Ask household members, neighbors, building staff, or office reception.
3. Confirm that the shipping address on your order is correct.
4. Contact the carrier for delivery details.
5. Contact us at [email protected] if you still cannot locate the package.

We will do our best to assist. However, if the carrier confirms delivery to the correct address, the order may not be eligible for a refund.

15. Lost Packages

If your package appears to be lost in transit, please contact us.

We may need to investigate with the shipping carrier or fulfillment partner before offering a resolution.

Depending on the result of the investigation, we may offer:

• Continued tracking support
• Replacement shipment
• Store credit
• Refund, if applicable

Carrier investigations may take several business days.

16. Customs, Duties, Taxes, and Import Fees

For international orders, customs duties, taxes, VAT, import fees, brokerage fees, or other local charges may apply depending on your country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, import fees, or local charges required by their country.

If a package is refused because the customer does not want to pay customs duties, import fees, or local taxes, the order may not be eligible for a full refund.

17. Refunds for Promotional or Discounted Orders

Refunds for discounted orders will be based on the actual amount paid at checkout after discounts, coupons, or promotions.

If an order included a free gift, bundle discount, or promotional offer, the refund amount may be adjusted if the returned items affect the original promotion eligibility.

18. Payment Provider Processing Time

After we issue a refund, the processing time depends on your bank, card issuer, or payment provider.

Refunds usually appear within 5–10 business days, but some banks or payment providers may take longer.

If you have not received your refund after the expected time, please first check with your bank or payment provider. Then contact us if further assistance is needed.

19. Privacy and Return Information

To process returns, refunds, replacements, or customer support requests, Waveseun may collect and use necessary order information, including:

• Name
• Email address
• Order number
• Shipping address
• Product details
• Photos or evidence related to the issue
• Payment confirmation status
• Tracking information

This information is used only to handle your request, verify your order, prevent fraud, and provide customer support.

For more information about how we collect, use, protect, and share personal information, please review our Privacy Policy.

20. Relationship with Shipping Policy

Shipping-related issues, such as delivery delays, tracking updates, failed delivery, damaged packages, incorrect address, and customs delays, may also be governed by our Shipping Policy.

Please review our Shipping Policy for more information about shipping time, delivery estimates, tracking, shipping costs, and international delivery.

21. Contact Us

If you have any questions about returns, refunds, exchanges, damaged items, or order issues, please contact us:

Address: 405 E 17th St, Brady, TX 76825

Phone: +1 (919) 666-2111

Email:

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST