Cancellation Policy

Last updated: July 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

This Cancellation Policy explains how order cancellations are handled for purchases made on https://waveseun.com.

By placing an order on our website, you agree to the terms described in this Cancellation Policy. This policy should be read together with our Terms of Service, Shipping Policy, Refund and Returns Policy, and Privacy Policy.

1. Order Cancellation Window

You may request to cancel your order within 24 hours of placing the order, as long as the order has not yet been processed, packed, shipped, or handed over to a shipping carrier.

To request a cancellation, please contact us as soon as possible at:

Email: [email protected]

Please include:

• Your order number
• Full name used on the order
• Email address used at checkout
• Reason for cancellation

We will review your request and confirm whether the order can still be canceled.

2. When an Order Can Be Canceled

An order may be eligible for cancellation if:

• The cancellation request is made within 24 hours of purchase
• The order has not been processed
• The order has not been packed
• The order has not been shipped
• The tracking number has not been created
• The order has not been handed to the carrier or fulfillment partner

If your cancellation request is approved, we will cancel the order and issue a refund to your original payment method.

3. When an Order Cannot Be Canceled

We may not be able to cancel an order if:

• The order has already been processed
• The order has already been packed
• The order has already been shipped
• A tracking number has already been issued
• The order has been handed over to the shipping carrier
• The product is already in fulfillment
• The cancellation request is made after the 24-hour cancellation window

Once an order has shipped, it can no longer be canceled. In this case, you may request a return after receiving the product according to our Refund and Returns Policy.

4. Custom, Personalized, or Made-to-Order Items

If Waveseun offers custom, personalized, or made-to-order products, cancellation may be limited.

Custom or personalized orders may not be eligible for cancellation once production has started.

This may include products that are specially customized, engraved, personalized, modified, or produced based on customer-specific requests.

If your order includes a custom or personalized item, please contact us immediately after placing your order if you need to cancel it.

5. Refunds for Approved Cancellations

If your cancellation request is approved, your refund will be processed to the original payment method used at checkout.

Refund processing usually takes 5–10 business days, depending on your bank, card issuer, or payment provider.

Please note that some banks or payment providers may take additional time to post the refund to your account.

6. Payment Authorization and Pending Charges

In some cases, your payment provider may show a pending charge or authorization before the payment is fully captured.

If your order is canceled before payment is captured, the pending authorization may be released automatically by your bank or payment provider.

The time required to release pending charges depends on your financial institution.

7. Cancellation Due to Incorrect Customer Information

Customers are responsible for providing accurate and complete order information at checkout.

This includes:

• Correct full name
• Correct email address
• Correct phone number
• Complete shipping address
• Correct apartment, suite, or unit number
• Correct city, state, postal code, and country

If you notice an error in your order information, please contact us immediately at:

[email protected]

If the order has not been processed or shipped, we will try to update or cancel the order. If the order has already been shipped, we may not be able to make changes.

8. Address Changes

If you entered the wrong shipping address, please contact us as soon as possible.

We may be able to update the address if the order has not yet been processed or shipped.

Once the order has been shipped, we cannot guarantee that the address can be changed. Delivery issues caused by incorrect or incomplete addresses may be handled according to our Shipping Policy and Refund and Returns Policy.

9. Order Changes

If you need to change your order instead of canceling it, please contact us as soon as possible.

Order changes may include:

• Changing the shipping address
• Changing the product quantity
• Changing the product variant
• Correcting customer information
• Updating contact details

We will do our best to help, but order changes are not guaranteed once the order has entered processing or fulfillment.

10. Waveseun’s Right to Cancel Orders

Waveseun reserves the right to cancel an order at any time for reasons including but not limited to:

• Product unavailable or out of stock
• Pricing or product information error
• Payment failure
• Suspected fraud or unauthorized transaction
• Incorrect or incomplete shipping information
• Shipping restrictions
• Violation of our Terms of Service
• Technical error on the website
• Unusual or suspicious order activity

If we cancel your order after payment has been made, we will issue a refund to your original payment method where applicable.

11. Duplicate Orders

If you accidentally place duplicate orders, please contact us immediately.

We may be able to cancel the duplicate order if it has not yet been processed or shipped.

If the duplicate order has already been shipped, it may need to be handled as a return under our Refund and Returns Policy.

12. Refused or Unclaimed Orders

Refusing delivery or failing to claim a package from the carrier does not automatically count as a valid cancellation.

If an order is refused, unclaimed, or returned to sender due to customer-related reasons, additional shipping fees, return fees, or carrier fees may apply.

Refund eligibility for refused or unclaimed packages will be reviewed according to our Shipping Policy and Refund and Returns Policy.

13. Cancellation After Shipment

Once an order has shipped, it cannot be canceled.

If you no longer want the item after it has shipped, please wait until you receive the package and then contact us to request a return.

Returns must follow the conditions stated in our Refund and Returns Policy, including the 30-day return window and item condition requirements.

14. Privacy and Cancellation Requests

To process a cancellation request, Waveseun may use order-related information such as:

• Name
• Email address
• Order number
• Shipping address
• Payment status
• Product details
• Customer support messages

This information is used only to verify your order, process your request, prevent fraud, and provide customer support.

For more details about how we collect, use, protect, and share your personal information, please review our Privacy Policy.

15. Contact Us

If you have questions about canceling an order, changing order details, or correcting shipping information, please contact us:

Address: 405 E 17th St, Brady, TX 76825

Phone: +1 (919) 666-2111

Email:

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST